Sales & Merchandising Manager - Burlington, VT

Company Name:
Position Summary:
Responsible for total store operations, front end, sales & merchandising activities. The Sales & Merchandising Manager is responsible for creating a culture focused on the customer experience and delivering profitable sales and margin.This position is highly focused on delivering and coaching to our sales and service behaviors daily. Establishes and maintains an environment to support and strengthen our Staples brand.
Primary Responsibilities:
Leadership: Ensures accountability and consistency across the store in delivering sales and service results.Engages and inspires the team daily to achieve maximum performance. Fosters a sense of energy, ownership, teamwork and personal commitment for themselves and the all of the time and sets clear performance expectations
People Management: Is responsible to ensure that the store culture embodies the Staples values and its commitment to the community. Pursues, attracts, hires, coaches and retains talented candidates for key roles. Seeks diverse ideas and points of view to achieve business success
Selling & Customer Service: Consistently searches for ways to improve the customer experience.Can demonstrate and teach consultative selling behaviors to model the way. Acts as a role model to the entire store through coaching to lead generations to support the services business through partnership with the Sales & Services manager
Store Operations/Results: Holds themselves and the team accountable for flawless execution of operational excellence.Driving profitable sales and margin through fostering a sense of urgency in others to achieve their work
## Qualifications
Essential Skills and Experience:
Leadership: Engage & Inspire, Develop team capabilities, Delegate and monitor, Time management
People Management: Build relationships, Listen attentively, Create a culture of accountability, value diversity and inclusion
Selling & Customer Service: Anticipate service needs, Demonstrate adaptability, Foster open communication, Drive for results
Store Operations/Results: Analysis, Planning, Financial Acumen, Organizational skills
Model the way to establish and create a customer centric environment
Extensive knowledge in merchandising and retail operations
Recruit, hire, teach, and coach to reinforce behaviors that result in associates delivering exceptional sales & service results
Experience creating a consultative selling environment that provides a total solution to all customers
Experience leading a team committed to achieving operational excellence; driving profitable year over year sales and margin while strengthening and supporting the customer experience
Champion of Staples values; Own it, Say it like it is, Be Caring, keep it simple, and Work together
Basic Qualifications:
High School diploma or equivalent
Two to Three years progressively responsible store management experience in a retail environment or service industry
Preferred skills and experience:
Bachelor's Degree in Business Administration or related field
Job: Retail Management
Location(s): US-VT-South Burlington
Schedule: Full-time
Job Level: Manager/Supervisor
Req ID: 885112

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